Seasonal Client Services Receptionist

H&R Block, Inc.; Big Stone Gap (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help ensure every visit is welcoming and efficient.

This fast‑paced role requires prior customer service experience and proficiency with Microsoft Office; flexibility to work at multiple locations is a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help ensure every visit is welcoming and efficient.

This fast‑paced role requires prior customer service experience and proficiency with Microsoft Office; flexibility to work at multiple locations is a plus.