Seasonal Client Service Receptionist

H&R Block, Inc.; Murfreesboro (NC); On-site; USD 17,000 - 26,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, schedule appointments, and connect clients with the right tax professionals. The role emphasizes delivering exceptional client service in person, over the phone, or virtually within a fast-paced franchise office.

The position supports ensuring client needs are met, maintaining a clean workspace, and performing other duties as assigned across the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.
• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, schedule appointments, and connect clients with the right tax professionals. The role emphasizes delivering exceptional client service in person, over the phone, or virtually within a fast-paced franchise office.

The position supports ensuring client needs are met, maintaining a clean workspace, and performing other duties as assigned across the team.