Seasonal Client Service Pro & Receptionist

H&R Block; Phoenixville (Chester County); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and coordinate scheduling. You will connect clients with the right tax professional and ensure their needs are met across in-person, phone, or virtual channels.

The ideal candidate thrives in a fast-paced setting, has prior customer service experience, and is proficient with Microsoft Office, with flexibility to work across locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and coordinate scheduling. You will connect clients with the right tax professional and ensure their needs are met across in-person, phone, or virtual channels.

The ideal candidate thrives in a fast-paced setting, has prior customer service experience, and is proficient with Microsoft Office, with flexibility to work across locations as needed.