Seasonal Client Services Pro | Reception & Scheduling

H&R Block, Inc.; Boonsboro (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients based on their preferences and ensure all needs are met in person, on the phone, or virtually.

Maintain a clean, organized office and support the team with additional duties as assigned. The ideal candidate has prior customer service experience, thrives in a fast-paced environment, and can multitask while

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients based on their preferences and ensure all needs are met in person, on the phone, or virtually.

Maintain a clean, organized office and support the team with additional duties as assigned. The ideal candidate has prior customer service experience, thrives in a fast-paced environment, and can multitask while