Seasonal Client Service & Reception Specialist

H&R Block, Inc.; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role requires strong customer service experience in a fast-paced environment, solid organizational skills, and proficiency with Microsoft Office.Flexibility to work across multiple locations may be needed.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role requires strong customer service experience in a fast-paced environment, solid organizational skills, and proficiency with Microsoft Office.Flexibility to work across multiple locations may be needed.