Seasonal Client Service Concierge (In-Person)

H&R Block, Inc.; Bridge City (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season. You will pair clients with the right tax professional, oversee check-in, and maintain a welcoming, organized office environment.

The role emphasizes confidentiality, teamwork, and strong client service skills, with opportunities to grow into tax preparation or leadership tracks through training and hands-on experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Scheduling systems

Microsoft Office/Teams

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season. You will pair clients with the right tax professional, oversee check-in, and maintain a welcoming, organized office environment.

The role emphasizes confidentiality, teamwork, and strong client service skills, with opportunities to grow into tax preparation or leadership tracks through training and hands-on experience.