Seasonal In-Person Client Service Concierge

H&R Block, Inc.; Lufkin (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You’ll manage scheduling, check-in, and help match clients with the right tax professional, with training provided to grow into tax preparation or office leadership. The role emphasizes a professional, courteous client experience, handling sensitive information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Proficient with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You’ll manage scheduling, check-in, and help match clients with the right tax professional, with training provided to grow into tax preparation or office leadership. The role emphasizes a professional, courteous client experience, handling sensitive information with discretion.