Seasonal In-Person Client Concierge & Office Coordinator

H&R Block, Inc.; Covington (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will match clients with the right tax professional and handle intake documents while maintaining a clean, professional environment.

This role emphasizes confidentiality, teamwork, and courteous client service, with evenings and weekends required during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Microsoft Office

Scheduling systems

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will match clients with the right tax professional and handle intake documents while maintaining a clean, professional environment.

This role emphasizes confidentiality, teamwork, and courteous client service, with evenings and weekends required during tax season.