Seasonal Client Services Concierge (In-Person)

H&R Block, Inc.

Coudersport (Potter County)

On-site

USD 17,000 - 25,000

Full time

11 days ago

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Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, handle scheduling, check-in, and document intake, while coordinating with tax professionals to meet client needs and maintain a professional office environment.

The role emphasizes confidentiality, strong communication, and teamwork, with evenings and weekends required during tax season.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort with basic computer programs and digital tools (e.g., MS Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.