Seasonal Client Concierge - In-Person Tax Office

H&R Block, Inc.; Monroe (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling for tax professionals in an in-person office. You will help with check-in, document handling, and daily operations while supporting the office team during tax season.

The role emphasizes professionalism, confidentiality, and strong customer service skills, with opportunities to grow into tax preparation or office leadership through training and teamwork.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling for tax professionals in an in-person office. You will help with check-in, document handling, and daily operations while supporting the office team during tax season.

The role emphasizes professionalism, confidentiality, and strong customer service skills, with opportunities to grow into tax preparation or office leadership through training and teamwork.