Seasonal Client Experience Specialist

H&R Block, Inc.; Redmond (OR); Presencial; USD 19 000 - 30 000; Tempo parcial

Resumo da oferta

H&R Block in Redmond, OR is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in person.

You will answer calls, schedule appointments, coordinate with tax professionals, and help maintain a professional, organized front desk. This role offers training and a potential path into tax preparation or office leadership. Availability evenings/weekends during tax season is required.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conhecimentos

Interpersonal skills

Multitasking

Organizational skills

Communication

Customer service

Formação académica

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da oferta de emprego

H&R Block in Redmond, OR is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in person.

You will answer calls, schedule appointments, coordinate with tax professionals, and help maintain a professional, organized front desk. This role offers training and a potential path into tax preparation or office leadership. Availability evenings/weekends during tax season is required.