Seasonal Client Experience Specialist

H&R Block, Inc.; Eugene (OR); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

H&R Block, Inc. in Eugene, Oregon is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, answer calls, schedule appointments, and keep the office organized for a smooth client experience.

You will work with tax professionals, handle confidential information, and have opportunities to learn tax processes and leadership skills. Evening and weekend availability is required during tax season, in-person only.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal skills

Multitasking

Communication

Team collaboration

Attention to detail

Office etiquette

Evening/weekend availability

Ausbildung

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. in Eugene, Oregon is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, answer calls, schedule appointments, and keep the office organized for a smooth client experience.

You will work with tax professionals, handle confidential information, and have opportunities to learn tax processes and leadership skills. Evening and weekend availability is required during tax season, in-person only.