Client Experience Pro — Receptionist (Tax Season)

H&R Block, Inc.; Portland (OR); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Portland, OR is seeking a seasonalClient Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments in a busy in-person office during tax season.

The role supports a team of tax professionals and offers hands-on training with potential path into tax preparation or office leadership. Evening/weekend availability is a plus.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good follow-through.
• Proficient with basic computer tools (Office, Teams, scheduling).

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Portland, OR is seeking a seasonalClient Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments in a busy in-person office during tax season.

The role supports a team of tax professionals and offers hands-on training with potential path into tax preparation or office leadership. Evening/weekend availability is a plus.