Seasonal Client Service Front Desk Specialist

H&R Block; Banks (OR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Banks, Oregon. You will manage client check-in, answer phones, arrange appointments, and coordinate with tax professionals to ensure a smooth daily flow.

You will support a professional team, maintain a tidy office, and handle confidential client information with care. This in-person role emphasizes strong customer service and organizational skills during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Detail oriented

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Banks, Oregon. You will manage client check-in, answer phones, arrange appointments, and coordinate with tax professionals to ensure a smooth daily flow.

You will support a professional team, maintain a tidy office, and handle confidential client information with care. This in-person role emphasizes strong customer service and organizational skills during tax season.