Seasonal Client Concierge & Reception (Tax Office)

H&R Block, Inc.; Redmond (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block in Redmond, WA is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, manage check-ins, and support daily office operations in person.

With training and support, this role can lead to tax preparation or office leadership. The position emphasizes confidentiality, teamwork, and outstanding client service, and requires availability for evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and written/spoken communication skills.
• Ability to multitask and manage priorities efficiently.
• Attention to detail and follow-through.
• Comfort with basic computer programs and digital tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Confidentiality

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Redmond, WA is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, manage check-ins, and support daily office operations in person.

With training and support, this role can lead to tax preparation or office leadership. The position emphasizes confidentiality, teamwork, and outstanding client service, and requires availability for evenings and weekends during tax season.