Seasonal Client Concierge & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Cambridge (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and help route clients to the right tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. Join a team that values confidentiality and organized daily operations, with evenings and weekends during tax season required.

Qualifications

• Experience in fast-paced, client-centered environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Organizational skills

Computer literacy

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and help route clients to the right tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. Join a team that values confidentiality and organized daily operations, with evenings and weekends during tax season required.