Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Bucksport (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and serve as the face of the office. You will manage scheduling, intake processes, and office operations, working with tax professionals to ensure a smooth client experience.

The role is in-person, requiring evenings and weekends during tax season, with training and growth opportunities into tax preparation or office leadership.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal communication

Multitasking

Professionalism

Reception experience

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and serve as the face of the office. You will manage scheduling, intake processes, and office operations, working with tax professionals to ensure a smooth client experience.

The role is in-person, requiring evenings and weekends during tax season, with training and growth opportunities into tax preparation or office leadership.