Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Lewisburg (WV); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to align client needs with the right experts during tax season.

This in-person role requires strong communication, multitasking, and organization, with availability for evenings and weekends. Training and support are provided to grow into tax preparation or office leadership opportunities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak seasons.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Microsoft Office / scheduling tools

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to align client needs with the right experts during tax season.

This in-person role requires strong communication, multitasking, and organization, with availability for evenings and weekends. Training and support are provided to grow into tax preparation or office leadership opportunities.