Seasonal Client Concierge & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Daleville (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will be the welcoming face, connect clients with tax professionals, and help maintain a smooth, professional client experience. This role is in-person, requires availability evenings and weekends during tax season, and offers training, teamwork, and opportunities to grow into tax preparation or leadership within a busy,

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED or equivalent (preferred).
• Previous experience in hospitality, call center, customer service or medical industries (preferred).
• Experience working in a receptionist/front desk/administrative support role (preferred).
• Experience in a tax office, CPA firm, or financial services environment (preferred).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will be the welcoming face, connect clients with tax professionals, and help maintain a smooth, professional client experience. This role is in-person, requires availability evenings and weekends during tax season, and offers training, teamwork, and opportunities to grow into tax preparation or leadership within a busy,