Seasonal Client Service Concierge (Evenings & Weekends)

H&R Block, Inc.; Ocala (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

competitive pay

comprehensive benefits

support for life both in and outsideof

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, schedules appointments, and assists the team with daily operations, with potential growth into tax preparation or leadership as you gain training.

Evening and weekend hours are expected during tax season. You will collaborate with tax professionals to guide clients to the right specialist, maintain document workflows, and uphold a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Tech proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, schedules appointments, and assists the team with daily operations, with potential growth into tax preparation or leadership as you gain training.

Evening and weekend hours are expected during tax season. You will collaborate with tax professionals to guide clients to the right specialist, maintain document workflows, and uphold a