Sales Onboarding & Operations Analyst (Hybrid/Remote)

Becton Dickinson NA; San Antonio (TX); Hybrid; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Well-being programs

Job summary

BD is seeking a Sales Operations Training Lead to own the U.S. Sales New Hire Orientation program, ensuring consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity.

The role supports vendor credentialing, fleet programs, and other Sales Operations processes in a hybrid remote environment with occasional in-office work. The successful candidate will manage curriculum, facilitate sessions, coordinate stakeholders, and drive continuous

Qualifications

• Bachelor's degree required or equivalent combination of education and relevant work experience.
• 5+ years of experience in Sales Operations, Commercial Operations, Learning & Development, Training, Customer Support Operations, or related business functions.
• Experience facilitating virtual training sessions and delivering content to diverse audiences.
• Demonstrated ability to manage multiple priorities, coordinate cross-functional stakeholders, and execute operational processes with accuracy and attention to detail.
• Strong communication, organization, problem-solving, and customer service skills.

Responsibilities

• Serve as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program, ensuring consistent delivery, quality, and continuous improvement across recurring onboarding cohorts.
• Lead engaging virtual onboarding sessions that accelerate new-hire readiness, reinforce onboarding requirements, and support speed to productivity.
• Develop, maintain, and enhance NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources.
• Coordinate program schedules, agendas, and stakeholder participation with subject matter experts to deliver a high-quality onboarding experience.
• Assess learner understanding, onboarding effectiveness, and participant feedback to identify opportunities for improvement.
• Stay current on adult learning practices and virtual facilitation techniques to continuously improve the learner's experience.
• Partner with HR, IT, Compliance, and other functions to support pre-boarding readiness and Day One requirements.

Skills

Sales operations experience

Virtual training facilitation

Cross-functional coordination

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Learning Management System (LMS)

Job description

BD is seeking a Sales Operations Training Lead to own the U.S. Sales New Hire Orientation program, ensuring consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity.

The role supports vendor credentialing, fleet programs, and other Sales Operations processes in a hybrid remote environment with occasional in-office work. The successful candidate will manage curriculum, facilitate sessions, coordinate stakeholders, and drive continuous