Hybrid Sales Onboarding & Operations Lead

BD Mexico; San Antonio (TX); Hybrid; USD 83,000 - 133,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life and AD&D insurance

Paid time off

Job summary

BD is seeking a qualified professional to own the U.S. Sales New Hire Orientation (NHO) program within a hybrid work model. You will lead virtual onboarding, develop curriculum, coordinate stakeholders, and ensure a compliant, engaging experience that accelerates readiness and productivity for new hires.

You will collaborate with Sales Operations, HR, IT, Compliance, and other teams while managing credentialing and fleet administration to support field readiness and operational efficiency.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of experience in Sales Operations, Commercial Operations, Learning & Development, Training, Customer Support Operations, or related functions.
• Experience facilitating virtual training sessions and delivering content to diverse audiences.
• Demonstrated ability to manage multiple priorities, coordinate cross-functional stakeholders, and execute operational processes with accuracy and attention to detail.
• Strong communication, organization, problem-solving, and customer service skills.

Responsibilities

• Lead the U.S. Sales New Hire Orientation (NHO) program as primary owner and facilitator.
• Deliver engaging virtual onboarding sessions to accelerate new-hire readiness and productivity.
• Develop and maintain NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources.
• Coordinate program schedules and stakeholder participation with subject matter experts.
• Assess learner understanding and onboarding effectiveness to identify improvement opportunities.
• Serve as a trusted resource for new hires and managers on onboarding questions and readiness gaps.
• Stay current on adult learning practices and virtual facilitation to improve learner experience.
• Partner with Sales Operations, HR, IT, Compliance, and other functions to support pre-boarding readiness.
• Monitor onboarding milestones, risks, and resolution of system access, credentialing, training, and compliance issues.
• Administer vendor credentialing activities, ensuring timely field access and compliance.
• Coordinate with credentialing agencies, healthcare customers, and internal stakeholders to resolve access barriers.
• Maintain credentialing documentation, SOPs, training materials, and reporting tools.
• Monitor credentialing trends and identify opportunities to improve service and compliance.
• Administer North America fleet and related programs, support onboarding/offboarding, vehicle ordering and maintenance.
• Maintain fleet reporting related to utilization, billing, and program performance.
• Deliver high level of customer service across onboarding and Sales Operations programs.
• Identify opportunities to simplify processes and enhance associate experience.
• Contribute to a culture of collaboration and continuous improvement.

Skills

Virtual training facilitation

Cross-functional coordination

Communication

Problem solving

Attention to detail

Customer service

Education

Bachelor's degree or equivalent

Tools

Learning management systems (LMS)

Job description

BD is seeking a qualified professional to own the U.S. Sales New Hire Orientation (NHO) program within a hybrid work model. You will lead virtual onboarding, develop curriculum, coordinate stakeholders, and ensure a compliant, engaging experience that accelerates readiness and productivity for new hires.

You will collaborate with Sales Operations, HR, IT, Compliance, and other teams while managing credentialing and fleet administration to support field readiness and operational efficiency.