Retail Front End Lead: Customer Experience & Training

The TJX Companies, Inc.; Traverse City (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a Front End Supervisor at TJ Maxx Store 0077 in Traverse City, MI. You will lead a team to deliver an outstanding customer experience, promote loyalty programs, and maintain store standards.

Availability for nights and weekends is required, and you will coach Associates on front-end operations. This role emphasizes strong merchandising knowledge, multi-tasking, and excellent communication.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Capable of multi-tasking.
• Able to train others.
• Available to work nights and weekends.

Responsibilities

• Oversees front of store Associates to ensure prompt, courteous customer service and promote loyalty programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles and customer personalization.
• Manages register assignments, POS coverage, and breaks for all Associates.
• Addresses customer concerns promptly and ensures a positive customer experience.

Skills

Retail experience

Leadership experience

Customer service

Multitasking

Communication skills

Training others

Flexible schedule

Attention to detail

Job description

The TJX Companies, Inc. is seeking a Front End Supervisor at TJ Maxx Store 0077 in Traverse City, MI. You will lead a team to deliver an outstanding customer experience, promote loyalty programs, and maintain store standards.

Availability for nights and weekends is required, and you will coach Associates on front-end operations. This role emphasizes strong merchandising knowledge, multi-tasking, and excellent communication.