Retail Front End Supervisor — Customer Experience Leader

The TJX Companies, Inc.; Portage (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. seeks a front-end leader for TJ Maxx Store Portage MI to promote an excellent customer experience, supervise Associates, and ensure loyalty programs are promoted. You will model great service, train staff, and manage daily store operations.

This role requires flexible scheduling including nights and weekends, strong merchandising and multitasking abilities, and effective communication with management. Join a Fortune 100 company that values diversity and development.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Merchandising techniques

Team leadership

Customer service

Job description

The TJX Companies, Inc. seeks a front-end leader for TJ Maxx Store Portage MI to promote an excellent customer experience, supervise Associates, and ensure loyalty programs are promoted. You will model great service, train staff, and manage daily store operations.

This role requires flexible scheduling including nights and weekends, strong merchandising and multitasking abilities, and effective communication with management. Join a Fortune 100 company that values diversity and development.