Retail Front End Supervisor

The TJX Companies, Inc.; Duluth (GA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits (as applicable)

Job summary

The TJX Companies, Inc. seeks a Store Lead to oversee front-end operations and promote an excellent customer experience at TJ Maxx stores. You will lead Associates, train staff on front-end processes, and ensure loyalty programs are emphasized while maintaining a clean, organized store.

Responsibilities include scheduling, POS coverage, addressing customer concerns, and coaching team members to deliver outstanding service. A strong focus on teamwork, training, and store standards is essential.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Able to train others.
• Strong communication and organizational skills with attention to detail.
• Available to work flexible schedule, including nights and weekends.
• Capable of multi-tasking.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

The TJX Companies, Inc. seeks a Store Lead to oversee front-end operations and promote an excellent customer experience at TJ Maxx stores. You will lead Associates, train staff on front-end processes, and ensure loyalty programs are emphasized while maintaining a clean, organized store.

Responsibilities include scheduling, POS coverage, addressing customer concerns, and coaching team members to deliver outstanding service. A strong focus on teamwork, training, and store standards is essential.