Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Beverly Hills (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision coverage

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Scholarship program

Adoption assistance

Job summary

The TJ Maxx in Beverly Hills, MI is seeking a front-end supervisor to foster an exceptional customer experience, train Associates, and maintain a clean, organized store. You will allocate registers, manage breaks, and promote loyalty programs while adhering to store policies.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and excellent communication.

Qualifications

• Availability to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication

Team player

Train others

Retail leadership experience

Job description

The TJ Maxx in Beverly Hills, MI is seeking a front-end supervisor to foster an exceptional customer experience, train Associates, and maintain a clean, organized store. You will allocate registers, manage breaks, and promote loyalty programs while adhering to store policies.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and excellent communication.