Renewals & Growth Account Manager (Remote)

Transfr; Phoenix (AZ); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual professional development budget

401(k) savings plan

Life, AD&D, and disability insurance

Company-provided laptop and equipment

Paid time off (PTO)

Job summary

Transfr is seeking an Account Manager to own renewals and drive recurring revenue across a large partner portfolio. This remote-first role focuses on data-driven, proactive engagement to protect churn and grow ARR.

You will manage a 250-account portfolio, coordinate with Customer Success, and maintain accurate forecasts in Salesforce. Ideal candidates have 2–4 years in account management and a strong communication mindset.

Qualifications

• 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.

Responsibilities

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals

Customer success

Salesforce

Communication skills

Attention to detail

Job description

Transfr is seeking an Account Manager to own renewals and drive recurring revenue across a large partner portfolio. This remote-first role focuses on data-driven, proactive engagement to protect churn and grow ARR.

You will manage a 250-account portfolio, coordinate with Customer Success, and maintain accurate forecasts in Salesforce. Ideal candidates have 2–4 years in account management and a strong communication mindset.