Remote Renewals Account Lead

Emerge; United States; Remote; USD 50,000 - 61,000; Full time

Job summary

Emerge is seeking a Renewals Manager to own the renewal process for a set of accounts, coordinating with sales, operations and partners to ensure on-time renewals. You will manage forecasts, engage customers, and identify upsell opportunities in a fast-paced tech/SaaS environment.

Remote-friendly role based in the United States, requiring strong communication skills and ability to work with cross-functional teams. Salary is competitive with benefits and opportunities for growth.

Qualifications

• At least 1 year in renewals or similar role in tech/SaaS.
• Understanding of B2B sales processes and renewals.
• Able to work in fast-paced environment with many parts.
• Strong written and spoken communication with customers and partners.
• Organized and dependable with task prioritization.
• Experience using CRM or quoting tools is a big plus.
• Fluent in Portuguese and English; Spanish is a bonus.

Responsibilities

• Own the renewal process for a set of accounts, including quotes and forecasts.
• Maintain a 120-day rolling forecast and keep Salesforce clean.
• Collaborate with sales, operations, and partners to move renewals forward.
• Communicate with partners and customers to resolve issues in renewals.
• Identify upsell or cross-sell opportunities with sales.
• Keep renewals pipeline organized and report to leadership.
• Monitor renewal risks and raise issues early.
• Use Salesforce and CCWR to track renewals and follow policies.
• Support data cleanliness and process improvements.

Skills

Renewals experience

Portuguese fluency

English fluency

CRM familiarity

Forecasting data

Communication skills

Organizational skills

Problem solving

Tools

Salesforce

Job description

Emerge is seeking a Renewals Manager to own the renewal process for a set of accounts, coordinating with sales, operations and partners to ensure on-time renewals. You will manage forecasts, engage customers, and identify upsell opportunities in a fast-paced tech/SaaS environment.

Remote-friendly role based in the United States, requiring strong communication skills and ability to work with cross-functional teams. Salary is competitive with benefits and opportunities for growth.