Remote Renewals Account Manager for 250+ Partners

Transfr; Denver (CO); À distance; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Annual professional development budget

401(k) savings plan

Life, AD&D, and disability insurance

Company-provided laptop and other gear

Paid time off (PTO)

Paid company holidays

Company-paid parental leave

Flexible work arrangements in a remote

Résumé du poste

Transfr is seeking an Account Manager to drive customer retention, strengthen partner relationships, and support recurring revenue growth across a large portfolio of accounts. You will own the end-to-end renewal process for about 250 partners using a tech-touch approach and data-driven insights.

This 100% remote role is ideal for someone based in the US, with strong communication, process discipline, and a track record of meeting renewal targets.

Qualifications

• 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.

Responsabilités

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Connaissances

Account management

Renewals

Customer success

Salesforce

Communication skills

Analytical skills

Outils

Salesforce CRM

Description du poste

Transfr is seeking an Account Manager to drive customer retention, strengthen partner relationships, and support recurring revenue growth across a large portfolio of accounts. You will own the end-to-end renewal process for about 250 partners using a tech-touch approach and data-driven insights.

This 100% remote role is ideal for someone based in the US, with strong communication, process discipline, and a track record of meeting renewal targets.