Strategic Account Manager - Renewals & Growth (Remote)

Trustwell LLC; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Full healthcare benefits

Paid time off + holidays

Equity program

Job summary

Trustwell LLC is seeking an Account Manager to own retention and growth for an assigned portfolio. You will manage renewals, upsell opportunities, and cross-sell with CAEs while maintaining strong customer relationships and accurate Salesforce data.

The role emphasizes proactive outreach, risk mitigation, and collaboration with internal teams to drive customer value in a remote (US) environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years in account management, renewals, or customer expansion in SaaS.

Responsibilities

• Own renewal and renewal-related upsell across an assigned book of business.
• Plan and manage account activity including notices, terms, and renewal deadlines.
• Maintain monthly customer contact across the portfolio and engage decision makers.
• Coordinate renewal preparation, quotes, and contract coordination.
• Identify churn risks and coordinate mitigation plans with clear owners.
• Own volume upsell opportunities from discovery through close with CAEs.
• Build relationships with multiple stakeholders and maintain Salesforce data accuracy.
• Collaborate with Support, Product, and Finance to address customer needs.
• Submit weekly commit and provide forecast updates.

Skills

Portfolio management

Renewals

Negotiation

CRM discipline

Sales engagement tools

Cross-sell collaboration

Remote work effectively

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Salesloft

LinkedIn Sales Navigator

Jira

Job description

Trustwell LLC is seeking an Account Manager to own retention and growth for an assigned portfolio. You will manage renewals, upsell opportunities, and cross-sell with CAEs while maintaining strong customer relationships and accurate Salesforce data.

The role emphasizes proactive outreach, risk mitigation, and collaboration with internal teams to drive customer value in a remote (US) environment.