Remote Renewals & Growth Account Manager

Transfr; Tallahassee (FL); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual professional development budget

401(k) savings plan

Life, AD&D, and disability insurance

Company-provided laptop and equipment

Paid time off (PTO) and holidays

Company-paid parental leave

Remote-first environment across the US

Job summary

Transfr is seeking an Account Manager to own renewals across a large portfolio, focusing on timely renewals, upsells, and multi-year agreements. You will leverage health data and automated outreach to balance scalable engagement with personalized touch, maintaining strong partner relationships and forecasts.

The role supports a remote-first team with a base salary of $90,000–$110,000 and eligibility for variable compensation and equity.

Qualifications

• 2–4 years of experience in account management, renewals, or customer success.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.

Responsibilities

• Drive renewals and retention: manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals management

Customer success

Communication skills

Tools

Salesforce

CRM software

Job description

Transfr is seeking an Account Manager to own renewals across a large portfolio, focusing on timely renewals, upsells, and multi-year agreements. You will leverage health data and automated outreach to balance scalable engagement with personalized touch, maintaining strong partner relationships and forecasts.

The role supports a remote-first team with a base salary of $90,000–$110,000 and eligibility for variable compensation and equity.