Remote Account Manager: Renewals & Growth (250 Partners)

Transfr; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual professional development budget

401(k) savings plan

Life, AD&D, and disability insurance

Company-provided laptop

Paid time off (PTO)

Paid company holidays

Company-paid parental leave

Remote-first environment across the US

Job summary

Transfr is seeking an Account Manager to own the end-to-end renewal process for ~250 partners in a remote-first role. You will leverage health data, manage renewal timelines, and forecast renewals while pursuing upsells and multi-year agreements.

The role emphasizes a tech-touch approach with automated outreach and personalized engagement, supporting recurring revenue growth and strong partner relationships. Base salary is $90,000–$110,000 with eligibility for variable compensation and equity.

Qualifications

• 2–4 years of experience in account management or renewals.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.

Responsibilities

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals experience

Communication skills

Analytical skills

Organizational skills

Tools

Salesforce

Job description

Transfr is seeking an Account Manager to own the end-to-end renewal process for ~250 partners in a remote-first role. You will leverage health data, manage renewal timelines, and forecast renewals while pursuing upsells and multi-year agreements.

The role emphasizes a tech-touch approach with automated outreach and personalized engagement, supporting recurring revenue growth and strong partner relationships. Base salary is $90,000–$110,000 with eligibility for variable compensation and equity.