Remote Account Renewal & Growth Manager

Transfr; Colorado Springs (CO); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual professional development budget

401(k) savings plan

Life, AD&D, and disability insurance

Company-provided laptop

Paid time off

Paid company holidays

Parental leave

Remote-first environment across the US

Job summary

Transfr is seeking an Account Manager to own end-to-end renewals for a portfolio of about 250 partners in a remote-first role. You will combine automated outreach with personalized engagement to protect recurring revenue and drive renewals.

You will leverage health data, manage renewal timelines, and forecast accurately while identifying upsell opportunities and multi-year renewals. Ideal for results-driven professionals aligned with education and workforce development goals.

Qualifications

• 2-4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals

Salesforce

Communication skills

Analytical skills

Tools

Salesforce

Job description

Transfr is seeking an Account Manager to own end-to-end renewals for a portfolio of about 250 partners in a remote-first role. You will combine automated outreach with personalized engagement to protect recurring revenue and drive renewals.

You will leverage health data, manage renewal timelines, and forecast accurately while identifying upsell opportunities and multi-year renewals. Ideal for results-driven professionals aligned with education and workforce development goals.