Renewals Account Manager (Remote) — Growth & Retention

United States Digital Space LLC; Atlanta (GA); Remote; USD 90,000 - 150,000; Full time

Job summary

New Relic is seeking an Account Manager to safeguard and grow our existing revenue base by securing renewals, driving adoption, and expanding strategic relationships across key accounts. You will work closely with Sales, Customer Success, Product, Marketing, and Support to ensure customers realize value and achieve outcomes.

You will leverage data and industry knowledge to influence decisions, manage a robust renewal pipeline, and act as a trusted advisor to executives, economic buyers, and end

Qualifications

• 5+ years of experience in a quota‑carrying role, managing renewals or customer success in SaaS.
• Proven ability to build deep, strategic relationships with stakeholders across levels.
• Experience in building, analyzing, and interpreting datasets to manage a pipeline.
• Track record of identifying customer goals and guiding value‑based discussions.
• Excellent written and verbal communication; strong time management.
• Experience with Salesforce, Salesloft, MS Excel and PowerPoint.
• Bonus points for observability/DevOps background or multiple sales methodologies.

Responsibilities

• Collaborate within the pod to support Account Executives through cross‑functional deal execution.
• Secure and negotiate renewals with economic buyers and champions.
• Mitigate churn and drive expansion at renewal and throughout the customer lifecycle.
• Articulate value and strategy, leveraging data to inform decisions and plans.
• Coordinate customer business reviews and contribute to account plans.

Skills

Customer success

Renewals

Quota management

Relationship building

Data analysis

Tools

Salesforce

Salesloft

MS Excel

Job description

New Relic is seeking an Account Manager to safeguard and grow our existing revenue base by securing renewals, driving adoption, and expanding strategic relationships across key accounts. You will work closely with Sales, Customer Success, Product, Marketing, and Support to ensure customers realize value and achieve outcomes.

You will leverage data and industry knowledge to influence decisions, manage a robust renewal pipeline, and act as a trusted advisor to executives, economic buyers, and end