Remote WiFi & Smart Home Program Manager

BH Management Services, LLC; Tallahassee (FL); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management Services, LLC is seeking a Senior Resident Connectivity Program Manager to lead nationwide connectivity initiatives for our multifamily portfolio. The role focuses on delivering reliable resident internet, Smart Home experiences, and IoT programs across communities.

You will partner with Operations, IT, Marketing, and external vendors to maximize performance, improve resident satisfaction, and drive efficiency through data-informed decisions.

Qualifications

• Associate’s degree or equivalent combination of education, training and experience.
• 2+ years of multifamily property management, program management, operations, or technology implementation.
• Ability to manage multiple priorities, deadlines, and travel up to 60%.
• Proficiency with Microsoft Office and related business applications for data analysis and reporting.
• Strong organizational, analytical, and problem-solving skills with effective communication.

Responsibilities

• Lead and manage the Resident Internet and Smart Technology Program strategy across the portfolio.
• Develop initiatives to improve operational efficiency and resident satisfaction.
• Define, track, and report on program goals, KPIs, and performance metrics.
• Evaluate program effectiveness and implement data-driven enhancements.
• Ensure consistent execution and standards across markets and communities.
• Coach and develop team members and lead cross-functional collaboration.
• Coordinate resource planning, onboarding, training, and vendor coordination.
• Oversee multiple concurrent installations, upgrades, and technology initiatives.
• Ensure projects are completed on time, within scope, and within budget.
• Monitor risks and escalate issues with clear executive communication.

Skills

Project management

Operations coordination

Analytical skills

Communication skills

Travel readiness

Education

Associate degree in Business/PM/IT or related field

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Project management software

Job description

BH Management Services, LLC is seeking a Senior Resident Connectivity Program Manager to lead nationwide connectivity initiatives for our multifamily portfolio. The role focuses on delivering reliable resident internet, Smart Home experiences, and IoT programs across communities.

You will partner with Operations, IT, Marketing, and external vendors to maximize performance, improve resident satisfaction, and drive efficiency through data-informed decisions.