Remote Veteran Support Specialist

The Bowen Group (a GTSC Company); Bowie (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health and Dental Insurance

Group Life Insurance

Short-term Disability

Generous vacation and sick leave

11 Paid Federal Holidays

401(k)

Job summary

The Bowen Group, a GTSC company, is seeking experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This 100% virtual role requires you to work from home with mandatory training and 24/7 shift coverage. Ideal candidates have at least six months of call center experience, strong communication and empathy, and the ability to navigate CRM systems.

Qualifications

• Six (6) months of consecutive call center or contact center experience.
• U.S. citizen or Green Card holder with three years in the USA prior to hire; REAL ID-compliant ID required to enter federal facilities.
• Training is provided; orientation completes in two weeks and includes on-camera participation during training.
• Positions operate 24/7 with shift work; not seasonal; opportunities for internal growth into supervisory roles.

Responsibilities

• Learn, explain VA services and procedures to Veterans.
• Ask clarifying questions to identify needs and complex requests.
• Accurately record call details in CRM within expected timeframes.
• Direct Veterans to appropriate VA resources to address questions and issues.
• Establish and maintain relationships with VA employees and the public.
• Use multi-screen CRM systems and maintain confidentiality of callers.

Skills

Call center experience

Excellent communication

Empathy

Remote work

Customer service

Job description

The Bowen Group, a GTSC company, is seeking experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This 100% virtual role requires you to work from home with mandatory training and 24/7 shift coverage. Ideal candidates have at least six months of call center experience, strong communication and empathy, and the ability to navigate CRM systems.