Remote Veteran Support Specialist

The Bowen Group - VEOCC; Bowie (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & Dental Insurance

Life Insurance

Short-term Disability

Paid vacation & sick leave

Federal holidays

401(k)

Job summary

The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual position with training and shift work. You will assist Veterans by directing them to appropriate resources, recording interactions in CRM systems, and maintaining confidentiality. A six‑month call center background, reliable home internet, and US work eligibility are required.

Qualifications

• Six (6) months of consecutive call center or contact center experience.
• Reliable home internet with minimum speeds (25 Mbps download, 10 Mbps upload).
• Orientation provides VA-issued computer and equipment.

Responsibilities

• Learn, understand and explain VA services to Veterans.
• Ask clarifying questions to identify needs.
• Accurately record calls and service requests in a timely manner.
• Direct Veterans to appropriate VA resources and services.
• Maintain effective communication with VA employees and the public.
• Navigate CRM applications to document interactions.
• Maintain confidentiality and privacy of callers.

Skills

Empathy

Excellent communication

Call center experience

Tools

CRM software

Job description

The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual position with training and shift work. You will assist Veterans by directing them to appropriate resources, recording interactions in CRM systems, and maintaining confidentiality. A six‑month call center background, reliable home internet, and US work eligibility are required.