Remote Veteran Experience CSR - Empathetic Support

The Bowen Group - VEOCC; Columbia (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & Dental Insurance

Life Insurance

Short-term Disability

Vacation & Sick Leave

Federal Holidays

401(k)

Job summary

The Bowen Group is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. This is a 100% remote position, with performance-based training and 40 hours per week.

You will assist Veterans by directing them to resources, logging calls in CRM, and maintaining confidentiality while handling sensitive topics. Requirements include six months of call center experience, U.S.

Qualifications

• Six months of consecutive call center or contact center experience.
• Must have a REAL ID-compliant identification card or acceptable alternative to enter federal facilities.
• U.S. citizenship or Green Card holder with eligibility to work in the United States.
• Must have a wired internet connection and a dedicated home office setup with adequate speed.

Responsibilities

• Learn, understand and explain VA services and procedures.
• Ask clarifying questions to identify complex requests for VA services.
• Accurately record details of calls in the CRM within an expected time frame.
• Direct Veterans to appropriate VA services to meet their needs.
• Maintain effective communication with VA employees and the public; protect confidentiality.

Skills

Call center experience

Excellent communication

Empathy

Job description

The Bowen Group is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. This is a 100% remote position, with performance-based training and 40 hours per week.

You will assist Veterans by directing them to resources, logging calls in CRM, and maintaining confidentiality while handling sensitive topics. Requirements include six months of call center experience, U.S.