Remote Vendor Support Specialist — Payments & Training

Enterprise Fleet Management, Inc.; St. Louis (MO); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Job summary

Enterprise Fleet Management is seeking a Shared Services Representative for the Vendor Support Phone Team. This full-time remote role handles vendor calls about payments, vendor setup, and repair order inquiries, while promoting adoption of the Auto Integrate system through education and training.

You will work from home in the Greater St. Louis area, with hours Mon–Fri 7:30 a.m.–5:00 p.m. CST, and receive a benefits package including paid time off and comprehensive insurance options.

Qualifications

• Minimum 1 year of customer service experience supporting clients or vendors.
• Minimum 1 year of administrative/office experience with attention to detail.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to meet work-from-home technical requirements.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Handle inbound calls from vendors regarding payments, status, and setup.
• Follow up on payment timelines and troubleshoot discrepancies.
• Identify opportunities to improve processes and vendor satisfaction.
• Provide feedback to leadership on FAQs and recurring issues.
• Maintain reliable attendance and punctuality.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Administrative experience

Detail oriented

Communication

Flexibility

Tools

Microsoft Office

Job description

Enterprise Fleet Management is seeking a Shared Services Representative for the Vendor Support Phone Team. This full-time remote role handles vendor calls about payments, vendor setup, and repair order inquiries, while promoting adoption of the Auto Integrate system through education and training.

You will work from home in the Greater St. Louis area, with hours Mon–Fri 7:30 a.m.–5:00 p.m. CST, and receive a benefits package including paid time off and comprehensive insurance options.