Remote Utility Support Specialist

TEKsystems; El Paso (TX); A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

TEKsystems is seeking a Remote Utility Customer Service Representative to handle a high-volume, nationwide customer service load. This contract role focuses on billing, payments, deliveries, and emergency inquiries with a 6:00 AM–8:00 PM PST shift window and potential overtime.

Responsibilities include managing 50+ calls daily, documenting interactions, and using CX1/NICE and Cargas. Prior remote customer service experience and Spanish bilingual ability are a plus.

Formación

• Previous customer service experience required.
• Strong communication, listening, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic office technology.
• Ability to work independently in a remote environment.
• Spanish bilingual skills are a plus.

Responsabilidades

• Handle 50+ inbound calls daily.
• Assist customers with billing, payments, deliveries, and emergency requests.
• Provide exceptional customer service and problem resolution.
• Document customer interactions accurately.
• Utilize CX1/NICE and Cargas systems.
• Support increased call volumes during peak season (December-February).

Conocimientos

Customer service

Communication

Problem solving

MS Office 365

Remote work

Bilingual Spanish

Herramientas

CX1/NICE

Cargas

Descripción del empleo

TEKsystems is seeking a Remote Utility Customer Service Representative to handle a high-volume, nationwide customer service load. This contract role focuses on billing, payments, deliveries, and emergency inquiries with a 6:00 AM–8:00 PM PST shift window and potential overtime.

Responsibilities include managing 50+ calls daily, documenting interactions, and using CX1/NICE and Cargas. Prior remote customer service experience and Spanish bilingual ability are a plus.