Remote Customer Support Associate (Inbound Calls)

TEKsystems; Ashland (VA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan Pre-tax and R○?

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Remote or flexible scheduling

Job summary

TEKsystems is hiring for fully remote Call Center Representatives. This contract role supports the busy season and prefers EST hours. Candidates need 2-4 years of recent call center experience and a dedicated quiet workspace to work remotely.

Primary duties include taking calls for delivery and payments and resolving billing and transaction inquiries with strong customer service skills. Bilingual Spanish is a plus but not required.

Qualifications

• An effective communicator who understands the importance of listening and being empathetic.
• Problems solving skills and a passion to create customer satisfaction.
• Previous customer service experience
• Bi-lingual (Spanish) a plus but not required.
• Knowledge of basic office equipment and Office 365

Responsibilities

• Taking calls for delivery and payments.
• Address service needs, billing, and transaction inquiries via a high volume of inbound calls.

Skills

Effective communication

Active listening

Empathy

Customer service experience

Tools

Office 365

Job description

TEKsystems is hiring for fully remote Call Center Representatives. This contract role supports the busy season and prefers EST hours. Candidates need 2-4 years of recent call center experience and a dedicated quiet workspace to work remotely.

Primary duties include taking calls for delivery and payments and resolving billing and transaction inquiries with strong customer service skills. Bilingual Spanish is a plus but not required.