Remote Utility Sales Support Specialist

ABB Inc.; Alabama; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB is seeking an Inside Sales Support professional in the United States (Alabama) to execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups. The role is remote and reports to the Inside Sales Director.

Qualified candidates will have a Bachelor's in engineering or business and at least 3 years of technical customer support within Industrial/Utility sectors, plus knowledge of power transmission & distribution products.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Skills

Technical support

Industrial/utility knowledge

B2B experience

Education

Bachelor's Degree in engineering or business

Tools

Order entry systems

Product configuration tools

Job description

ABB is seeking an Inside Sales Support professional in the United States (Alabama) to execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups. The role is remote and reports to the Inside Sales Director.

Qualified candidates will have a Bachelor's in engineering or business and at least 3 years of technical customer support within Industrial/Utility sectors, plus knowledge of power transmission & distribution products.