Remote Utility Sales & Order Support Specialist

ABB Inc.; Illinois; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB Inc. is seeking an Inside Sales Support professional to execute daily customer activities, including order entry, tracking, and order management with local business units and ABB groups. The role supports agent accounts and operates in a remote work model.

Ideal candidates have a Bachelor's degree in engineering or related field and at least 3 years of technical customer support experience in industrial or utility sectors. Work authorization for the United States is required.

Qualifications

• Bachelor's degree in engineering, business or related field.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Skills

Customer support

Power distribution knowledge

B2B experience

Database skills

Education

Bachelor's degree

Job description

ABB Inc. is seeking an Inside Sales Support professional to execute daily customer activities, including order entry, tracking, and order management with local business units and ABB groups. The role supports agent accounts and operates in a remote work model.

Ideal candidates have a Bachelor's degree in engineering or related field and at least 3 years of technical customer support experience in industrial or utility sectors. Work authorization for the United States is required.