Remote Utility Sales Support Specialist

ABB Inc.; Missouri; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short-term disability

Long-term disability

401(k)

Employee discount

Job summary

ABB Installation Products in the United States is seeking a Remote Utility Sales Support specialist to manage daily customer activities including order entry, tracking, and order management with local business units and agent accounts.

You will coordinate with ABB groups, use product configuration tools, and ensure on-time delivery while supporting multiple projects with evolving priorities. A Bachelor’s degree and 3+ years of technical customer support are preferred.

Qualifications

• Bachelor's degree preferred in engineering, business or related field.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Skills

Customer support

Power systems knowledge

B2B experience

Database skills

Work authorization

Education

Bachelor's degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Business systems

Job description

ABB Installation Products in the United States is seeking a Remote Utility Sales Support specialist to manage daily customer activities including order entry, tracking, and order management with local business units and agent accounts.

You will coordinate with ABB groups, use product configuration tools, and ensure on-time delivery while supporting multiple projects with evolving priorities. A Bachelor’s degree and 3+ years of technical customer support are preferred.