Remote Utility Sales & Order Coordination Specialist

ABB Inc.; Wisconsin; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Short-term disability

Long-term disability

Job summary

ABB is hiring for a Remote Inside Sales Support role in the United States. You will execute daily customer activities, including order entry, tracking and order management with local business units.

The role will expand to support agent accounts, coordinating input to meet customer requirements. The position reports to the Inside Sales Director and requires a Bachelor's degree with 3+ years of technical customer support in industrial or utility settings.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• Knowledge of power transmission & distribution products preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple projects and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Skills

Technical customer support

Order entry

B2B customer support

Product knowledge

Education

Bachelor's degree

Tools

Product configuration tools

Order entry systems / ERP

Job description

ABB is hiring for a Remote Inside Sales Support role in the United States. You will execute daily customer activities, including order entry, tracking and order management with local business units.

The role will expand to support agent accounts, coordinating input to meet customer requirements. The position reports to the Inside Sales Director and requires a Bachelor's degree with 3+ years of technical customer support in industrial or utility settings.