Remote Utility Sales Support Specialist

ABB Inc.; Not specified, Not specified, Not specified, Texas, United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company contributions

Paid holidays

Job summary

ABB Inc. is seeking an Inside Sales Support professional to execute daily customer activities—order entry, tracking, and order management—across ABB groups.

The role supports agent accounts and collaborates with local business units to assure on-time delivery. The ideal candidate will have a Bachelor's degree in engineering or business, 3+ years of technical customer support, and knowledge of power transmission & distribution products.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in industrial/utility contexts.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with B2B customer support preferred.
• Must have experience with computer databases and empower tools.

Responsibilities

• Execute daily customer activities including order entry, tracking and order management.
• Coordinate with local business units to track orders and ensure on-time delivery.
• Support bid proposals to meet customer requirements across ABB groups.
• Process information for multiple projects and adapt to priority changes.
• Attend meetings to share information and analyze contract requirements.
• Investigate technical problems and help establish corrective actions.

Skills

Technical customer support

B2B customer support

Power distribution knowledge

Database usage

Cross-functional coordination

Education

Bachelor's degree in engineering or business

Tools

Product configuration tools

Order entry systems

ABB business systems

Job description

ABB Inc. is seeking an Inside Sales Support professional to execute daily customer activities—order entry, tracking, and order management—across ABB groups.

The role supports agent accounts and collaborates with local business units to assure on-time delivery. The ideal candidate will have a Bachelor's degree in engineering or business, 3+ years of technical customer support, and knowledge of power transmission & distribution products.