Remote Travel Support Specialist - Flexible Hours & Perks

Kopp Travels; Chattanooga (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel discounts

Training program

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return. You will respond to inquiries via email, phone, and messaging, help with bookings, changes, and special requests, and share destination information.

The role emphasizes empathy, attention to detail, and a passion for travel. This is a 100% remote position with flexible hours and opportunities for growth within the agency, plus exclusive industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is a plus, hospitality ok.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal comms

Customer service experience

Organized and detail-oriented

Tech-savvy and quick learner

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return. You will respond to inquiries via email, phone, and messaging, help with bookings, changes, and special requests, and share destination information.

The role emphasizes empathy, attention to detail, and a passion for travel. This is a 100% remote position with flexible hours and opportunities for growth within the agency, plus exclusive industry discounts.