Remote Travel Support Specialist: Bookings & Care

Kopp Travels; Miami (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients from booking through return home. You will respond to inquiries, help with bookings, changes, and special requests, and provide accurate destination information with empathy and professionalism.

This 100% remote role offers flexible scheduling, growth opportunities within the agency, travel perks, and exclusive industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Written communication

Verbal communication

Customer service

Detail-oriented

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients from booking through return home. You will respond to inquiries, help with bookings, changes, and special requests, and provide accurate destination information with empathy and professionalism.

This 100% remote role offers flexible scheduling, growth opportunities within the agency, travel perks, and exclusive industry discounts.