Remote Travel Support Specialist - Flexible Hours

Minority Professional Network, Inc.; Wilmington (NC); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Training and growth

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering attentive service and accurate information. You will respond to inquiries, guide travelers through changes, and ensure a smooth journey with empathy and professionalism.

This 100% remote role offers flexible scheduling, growth opportunities within the agency, exclusive travel perks and discounts, and ongoing training in a supportive team environment to help you

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering attentive service and accurate information. You will respond to inquiries, guide travelers through changes, and ensure a smooth journey with empathy and professionalism.

This 100% remote role offers flexible scheduling, growth opportunities within the agency, exclusive travel perks and discounts, and ongoing training in a supportive team environment to help you