Remote Travel Support Specialist (Flexible Hours)

Kopp Travels; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote position

Growth opportunities

Travel perks

Training & support

Job summary

Kopp Travels USA is seeking a Travel Customer Support Specialist to assist clients from booking through return, delivering friendly, accurate information and proactive service. Ideal candidates enjoy helping others, stay organized, and adapt to booking platforms.

Strong communication skills are essential with a proactive, customer-focused approach. This role is 100% remote with flexible scheduling, offering growth within the agency, travel perks, and a supportive training-focused team

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal comms

Customer service experience

Organized and detail-oriented

Comfortable using technology

Tools

Booking platforms and systems

Job description

Kopp Travels USA is seeking a Travel Customer Support Specialist to assist clients from booking through return, delivering friendly, accurate information and proactive service. Ideal candidates enjoy helping others, stay organized, and adapt to booking platforms.

Strong communication skills are essential with a proactive, customer-focused approach. This role is 100% remote with flexible scheduling, offering growth within the agency, travel perks, and a supportive training-focused team